Overview

I have just had the occasion to try another Krispy's doughnut today. I have reminded myself why I haven't eaten them for so many years. They are F****** TOO SWEET!!! The bakeries must be sweet. But these ones have extremely overdosed sugar!!! I have done doughnuts myself many times. They are mainly made of flour, yeast, and sugar. But Krispy's ones are made of sugar only as they taste. The sweetness kills the real taste of doughnuts. The company should be penalized for overdosing on sugar and working against our health.

I have the kripsy kreme rewards I met the 12/12 boxes of donuts purchased after my 12th it said with in 48 hours system will update, here we are post 48 hours and some and still no update company can't keep up with its own word sad .

I love the combinations of their doughnuts. The only thing is? The sugar is over powering from being savoury. Take a look at your recipe and tweak it for less sugar. My opinion? Maybe by half or have a section where you have half sugar doughnuts. In today's society? NO BODY wants to eat unhealthy. I think if KK did that? They would get a whole lot more customers. I give three stars cause I do like the apple sauce filled doughnut. That is my fav. To me? That one is not too sweet.

They advertise some fancy options in internet, but if you try to buy them, and they "don't have them" -- this was early the day. NOT WORTH CONSIDERING. Go to your local shop.

I ordered a dozen raspberry jelly filled donuts to help with a school fundraiser and my donuts had no jelly. I was very upset.

Why are my local Krispy Kreme refusing cash payments. They’ve just lost a Kustomer. Good luck staying afloat.

Some great bites, but doubling prices within last year and actual doughnut size getting smaller completelly threw me off, attemting to reach their CS regarding misleading advert poor attitude and complete lack of respect has been demonstrated - they've lost another loyal customer and achieved the current rating, shame

Their donuts are fantastic !!! The donuts stay fresh and moist for several days. I am not too sure how they do it but they do it very well. I hope they come to North Olmsted, Ohio soon. The donuts in this area are generally terrible to say the least.

Krispy Kreme Rockville Maryland manager he's having trouble being a manager and returning phone calls when him and the Krispy Kreme I wrong they think these complaints will just go away don't waste your time with Krispy Kreme doughnuts waste of time waste of money Krispy Kreme will not honor refund. Sad days

Very expensive doughnuts but as it was for a birthday present and you get a message with the doughnut I thought I’d do it and get some delivered for my daughters birthday. I new I was out at work when the delivery was coming so I said to leave in my garage that I left unlocked for them or with my neighbour across the road that was in . I received a message to say it had been lent in my porch I don’t have a porch and they had been left on my front door step outside in the rain . Also no message that I put in for my daughter very disappointed.

I thought it would nice since I was in the area where there was a Krispy Kreme to get donuts for family and for work. What a disappointment.they looked small and deflated.so much so I decided not to drop them off at work. I tried one when I got home.and the grease it left on the roof of my mouth was disgusting. The image is from company site and the other is what I received.

The last four trips that I have made to Krispy Kreme have been terrible. The product is stale sometimes the donuts are not even cooked inside and the custard is lumpy and taste funny. I went there today and got a mocha chocolate coffee I actually threw up after the first drink. It was terrible there was hardly any ice in it and taste it like water with sugar in it And a little bit of coffee. Going to take a break from Krispy Kreme for a while. The donuts used to be delicious they are now leftover stale remnants of what they used to be. I don't think I've ever seen the hot light on before 11 PM. Which is too late for fresh donuts.

I purchase 5 $20 gift card from sams club by mistake, for my daughter school teachers. I thought it was same as Dounkin Donuts. After I taste donuts and coffee. I do not like it at all. My daughter taste it. She did not like it also. We throw them away finally. Then I get just kuspy Kreme customer service phone from web. Called them and try yo request refund. They were so rude attitude. And not too many store around. I get different gift for teachers. I have $100 gift card, do not know what to do with them. Regarding, Karen

Absolutely love the glazed donuts! But some are too sweet for my taste!

I only wish I could rate the Polaris Parkway Krispy Kreme a ZERO. On my recent visit to the drive-thru, I noticed that my donuts were cold. I went inside to attempt to resolve the issue. When I stated that the donuts were cold, I was told by a teen, " the donuts are prepared daily ."I responded that the freshness date has nothing to do with the temperature of the donuts. He went to get his supervisor, Jennifer; I again repeated to Jennifer that my donuts were indeed cold. I was told that the last batch was made two hours ago and that the donuts were fresh. I was truly puzzled how these employees could not comprehend the word temperature. Finally, I asked for the room temperature. I was not given them, and thus, I walked out with cold donuts. Employees lacking basic customer service skills shed light on company culture. As a consumer, I have often been complicit, allowing such behavior to ensue in hopes that the next customer will write a review or attempt a call back to speak with a manager. Rarely do we take action other than that complaining via Word-Of-Mouth about our negative experiences to friends and family. Today, Krispy Kreme represented a well-known post-pandemic epidemic of "Poor Customer Service ."The epidemic is festering like a wound in need of an antibiotic. Front-line training, making certain candidate embodies the essential customer service skillset, and people-centric leadership is only a few ideas for improving customer service. However, a room temperature 3 pack would have sufficed to resolve my issue. Thus, the next time I want to purchase donuts, I will remember this brief but meaningful experience and drive past Krispy Kreme.